Refund policy

Fragora is committed to ensuring customer satisfaction. If customers are not satisfied with their purchase, they may request a return in accordance with the policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The product must be unused and in its original condition
The product must be returned in its original packaging
Proof of purchase must be provided

Free Returns

Fragora offers free return and refund support within the 30-day return period to ensure a fair and customer-friendly shopping experience.

Refund Procedure

Once a returned item has been received and inspected, customers will be notified regarding the approval status of the refund.

If the refund is approved, the payment will be returned to the original payment method within 5–10 business days, depending on the payment provider.